🔄 Return & Refund Policy

At Louna Sleep, we want you to be completely satisfied with your purchase. Here’s how our return and refund process works:

• 30-Day Money-Back Guarantee for the Louna Pillow 2.0: Try the Louna Pillow 2.0 risk-free for 30 days! If you’re not completely in love with it, simply return it for a full refund - no questions asked.

• Return Period: For all other products, returns are accepted within 30 days of purchase.

• Return Conditions: To be eligible for a return, products must be returned in their original packaging and undamaged. Returns that do not meet these conditions may not be accepted.

• Return Shipping: Customers are responsible for the cost of return shipping.

• How to Initiate a Return: To start a return, please contact our support team at support@lounasleep.com for detailed return instructions.

• Damaged or Defective Products: If your product arrives damaged or defective, please contact us at support@lounasleep.com. We’ll arrange for a replacement as quickly as possible.

• Refund Processing: Refunds will be processed back to your original payment method upon receipt and inspection of the returned item.